30-Day Return Window
We want you to be happy with your gear. If you're not satisfied, you may return most items within 30 days of the delivery date for a full refund to your original payment method.
Return Conditions
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In the original packaging, where possible
- Accompanied by your order number or proof of purchase
For hygiene reasons, pet accessories that have been used (worn harnesses, used toys, etc.) cannot be returned unless they arrived damaged or defective. Items marked as final sale or personalized items are also not eligible for return unless defective.
How to Start a Return
- Email info@nightstoneholding.com with your order number and the item(s) you'd like to return.
- We'll confirm eligibility and send you return instructions and a return address within 1 business day.
- Pack the item securely and ship it back using a trackable shipping method.
- Once we receive and inspect the item, we'll process your refund — typically within 5–7 business days.
Return Shipping Costs
Customers are responsible for return shipping costs, except when the item arrived damaged, defective, or incorrect — in which case we cover return shipping and will also expedite a replacement or refund.
Refunds
Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–7 business days; your bank or card issuer may take additional time to post the refund. Original shipping fees are non-refundable, except where the return is due to our error.
Exchanges
We don't currently offer direct exchanges. If you'd like a different size, weight, or model, return your original purchase for a refund and place a new order.
Damaged or Defective Items
If an item arrives damaged or defective, contact us within 7 days of delivery at info@nightstoneholding.com with photos of the item and packaging. We'll arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds
If it's been more than 10 business days since your refund was approved and you haven't seen it, first check with your bank or card issuer, then contact us at info@nightstoneholding.com and we'll look into it.
Questions
Reach our support team anytime at info@nightstoneholding.com or +1 (307) 500-4058.